Title
Fourth Amendment to the CRM (myGNV) Contract (B)
Explanation
This item is a request for the City Commission to approve the fourth amendment to the CRM contract with Rock Solid Technologies. Rock Solid Technologies provides the CRM SaaS product and support services for the myGNV platform.
myGNV is the neighbor portal for the City of Gainesville. Neighbors can:
- Request assistance and services
- Report non-emergency maintenance issues
- Receive personalized notifications
- Learn more about the city and its amenities
The myGNV program follows an iterative, agile methodology where we implement incremental improvements. This approach reduces risk and increases neighbor / community builder engagement.
The history of contract and amendments:
- January 16, 2020: the City Commission approved the contract for implementation and a 5 year licensing term.
- April 1, 2020: City Manager signed the contract.
- August 21, 2020: Amendment 1 defined the new implementation end date for December 1, 2020
- August 21, 2020: Amendment 2 added licensing for connection to the Open Data Portal
- May 26, 2021: Amendment 3 refined the Statement of Work and new implementation end date for May 31, 2021.
- June 10, 2021: the new myGNV service was launched and the 5 year licensing term began.
- February 2022: Amendment 4 defines Scope of Work for Phase 2 and resets 5 year licensing term.
myGNV Phase 2 scope includes:
- Improved notification channels (Communications & Engagement)
- Improved Socrata Integration (Open Data Portal)
- Improved Qualtrics Integration (Neighbor Satisfaction Follow-up)
- New CitizenServe Integration (Code Enforcement)
- New Trash Reminders (Waste Services)
The annual SaaS fee will increase from $47,004 to $87,324. A one-time, fixed-fee implementation charge is $67,600.
Strategic Connection:
This item relates to the following areas of the strategic and action plans: Goal 5: Best In Class Neighbor Services
Fiscal Note
This cost will be abs...
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